Frequently Asked Questions

Find answers to common questions about your JAUS experience.

How do I determine my size?

Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements and fit notes to help you find your perfect silhouette.

Can I modify or cancel my order after it has been placed?

To ensure rapid delivery, orders are processed quickly. You may request a cancellation within 1 hour of purchase by contacting our support team.

Do you restock items that are sold out?

Many of our curated pieces are limited edition. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted if an item returns.

How should I care for my JAUS garments?

Care instructions are located on the inner label of each garment. We generally recommend dry cleaning or gentle hand washing for high-fashion fabrics.

Do you offer international shipping?

Yes, JAUS ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

How can I track my package?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your delivery progress.